Our Terms & Conditions
TERMS & CONDITIONS
Please read these booking conditions carefully, they form an important part of the contract for your holiday.
Besides also the Cuba Travel Information on our website are an important part of the contract for Cuba trips.
CUBA4TRAVEL (CUBA-DIVING, DIVE-WORLD and others), is a travel brand of the international registered travel company ACTIVE TRAVEL & DIVING LTD BELIZE (for Germany ACTIVE REISEN e.K.), operating with Marketing & Booking Office in Germany. Here in after referred to as “C4T”.
1. Conclusion of the travel contract
1.1 The booking constitutes a binding offer from the Travellers to the Tour Operator to conclude a travel contract. This offer is based on the description of the information in the booking documents.
The booking has to be in writing, fax or other written methods. The person making the booking (the ‘lead name’) must be 18 years or older and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party.
If we accept your booking, we will issue a Confirmation Invoice. A contract will exist between us from the date we issue the Confirmation Invoice or if you book within 7 days of departure the contract will exist when we accept your deposit payment. When you receive the Confirmation Invoice please check the details carefully and inform us immediately if anything is incorrect
1.2 The travel contract comes about with the assumption through the travel organizer.
2. Prices and Payment
2.1 The prices quoted in the last travel offer and Travel Confirmation are without additional expenses like Travel tax, tourist tax, Tourist Card, visa and other expenses. They will be shown separately on your travel invoice.
2.2 With close of escrow, a down payment has to be received in height of at least 25 percent of the total travel price, normally the payment is 25%. For groups it has to be upt to 50percent of the travel price and for Jardines de la Reina and Safari Boat bookings it has to be 50percent as a deposit, because local agencies in Cuba expect the same. We charge at least 15 Euro for the handling of travel- and diving-vouchers.
2.3 With the down payment possible prize amounts have to be paid for additionally completed resignation costs and to achieve other insurances completely.
2.4 The final payment has to be done 30 days before travel begin on the account of C4T. For Jardines de la Reina and Safari Boat bookings the final payment has to be done 6 weeks before travel begin at the latest. For trips with a least attendance, the final payment becomes due only if C4T is entitled no more the trip to cancel with.
2.5 The costumer’s payment is covered with a Sicherungsschein (risk coverage certificate) pursuant to section 651k BGB (German Civil Code).
These regulations require us to provide security for the monies that you pay for the travel holidays booked from us and for your repatriation in the event of our insolvency.
3.1. The services are defined solely by the content of the booking confirmation in conjunction with the package offer on which this booking confirmation is based and in accordance with all notes and explanations contained in the booking materials.
3.2 The scope of the contractually to produce travel performances result from the statements against the travel confirmation on sale from C4T and from the here upon concerning-taking statements in principle. Alterations- and additional Agreements, that involve the scope of the contractual performances, need the written confirmation from C4T.
4. Accomplishment and price alterations
4 .1 Alterations or deviations of individual travel performances of the arranged content of the travel contract that becomes necessary after close of escrow and that is not from the travel organizer against loyal and beliefs are brought about that the alterations or deviations generally only are not considerable allowed is and the completed program of the booked trip doesn't impair. Also this on sale named least attendance is not succeeded for an essential travel performance, C4T being able up to the 14th day before contractually arranged travelling beginning, change the travel performance or cancels the trip. C4T will inform the customer about such alterations instantaneously.
4.2 C4T justifiable, that written out and to alter with the booking of confirmed prices in the case of the increase of the transportation costs or the depositing for certain performances, as harbour or airport dues or an alteration of the exchange rates current for the relevant trip, in the scope, as has an effect their increase on the travel price for itself per person, provided more than 3 months are between closes of escrow and the arranged travel date.
4.3 In the case of an additional alteration of the travel price or an alteration of an essential travel performance, the customer becomes unhesitating teaches about. Price increases after this time are no more allowable. With price increases by more than 10 percent or in the case of a considerable alteration of an essential travel performance, the customer is justifiable to resign from the travel contract without costs or to require the participation at an at least equivalent trip if C4T is capable to offer such a trip for the customer from his offer without more price. This right must put forward the tidings after access of the piece of information about the price increase as well as essential alteration of the travel performances opposite C4T instantaneously.
5. Participant changes, Travel changes, Withdrawal,
5.1 If the customer asks before travel beginning, that a third person starts the trip at his place, does a treatment payment become of 150 Euro.
5.2 For booking changes with consideration on travel date, accommodation, food, travel destination, departure airport and other until 30 days before travel commencement becomes a payment of 150 Euro. From the 31st day before travel beginning, the travel changing wishes are taken into account only after resignation of the travel contract and forming a complete new booking. Steps the customer of the travel contract back or he doesn't start the trip, so C4T is justifiable to ask resignation costs of appropriate substitute for the made travel precautions and expenditures.
5.3 C4T can ask a higher costs for damage as agrees in the resignation rules, if C4T produces proof for this. Wants the customer current that C4T has a more inferior damage as agrees in the originated resignation costs, he has to prove this.
5.4, In case the travel price is based with the accommodation (double rooms, triple rooms, cabins with more beds, apartments, bungalows, cabins) etc, and resigns one of the travel participants from the travel contract, the travel price for the remaining participants calculates again accordingly the reduced number of persons and it is at least the half complete travel price of this resigned travel participants to pay. If the accommodation booking is a closed complete offer the complete travel price is to be paid.
5.5 Travel resignation cost insurance is in the travel price not contained. C4T recommends of such insurance urgently with the conclusion of travel booking.
5.6 Withdrawals and termination through us:
We can resign from the Travel contract in following cases before commencement of the trip or can terminate the travel contract after commencement of the trip:
Without observance of a period, if the travel participants disturb the transaction of the trip despite a reclamation through C4T persistently or if the travel participant behave contract-unfavourable to such extent, that the immediate annulment of the contract is justified. If C4T gives notice, so C4T will keep the claim to the complete travel price. Possible additional costs for the return transportation carry the travel participant his selves. C4T must account additional the value of the spared expenditures as well as those advantages, also from an otherwise used application of this by don't attain in claim of taken performances, including from other reported amounts.
6. Warranty, Responsibility
6.1 Doesn't become the travel costumer services in accordance with travel contract from C4T, so the customer can ask for remedy within appropriate time. C4T can refuse the remedy if it necessitates a disproportionate expenditure.
C4T can create remedy also in the manner that an at least equivalent compensation reasonable for the customer is produced, provided not consciously the travel deficiency against loyal and belief was brought about as well as the remedy doesn't represent any inadmissible contract alteration.
6.2 In the case of the appearance of travel deficiencies, the customer is indebted to reprimand the travel deficiencies to the activity and service provider instantaneously at first in order to create this opportunity to the immediate remedy. If the service provider immediately doesn't create remedy, has to show the customer to the local travel management or agency of C4T the travel deficiencies immediately. It is valid same if the reprimand is not possible or reasonable for the customer with the service provider.
6.3 In case, the customer omits the reprimand of the service defect culpable, he is insofar with decrease or contractual compensation claims excluded.
6.4 A termination of the travel contract through the customer because of a travel deficiency, that impairs the trip considerable, is only allowable if C4T doesn't achieve any reasonable remedy after an appropriate period placed for this from the customer to C4T. It doesn't need a deadline, if the remedy is impossible, by C4T refused or if the immediate termination is justified by a particular interest of the customer.
7. Announcements of demands/prescription
7.1 The customer wants C4T on decrease, compensation for contractual or delinquent liability, expenditure substitute or repayment of the travel price after termination of the travel contract or after demolition of the trip from other reasons in claim taken, so he has these claims within one month after enters of the complaint circumstance to announce to C4T.
Activity service providers travel managements or other local agencies are not authorized to the receipt of claim registrations. The period only is maintained, if the customer's C4T explanation closed before its deadline, unless, the customer was prevented from the observance of the period without fault.
7.2 The prominent claims also can declared besides in the own name for as well travelling family-members as well as in the name of travel participants from the customer represented at the travel registration. The registration of claims from thirds not to this persons circle counting is ineffective, without it needing an immediate rejection through C4T, if a proxy is not submitted within the booking time limit.
7.3 Claims of the customers from guarantee and contractual liability is superannuated within six months. The limitation begins with the day, at which the travel trip should finish according to the travel contract. If the customer put forward such claims, so the limitation is inhibited until the day, at which the travel organizer rejects the claims in writing.
7.4 Claims from forbidden action are superannuated in one year.
8. Curb of the liability
8.1 The contractual liability of C4T for damages, that are not body damages, is limited on the triple travel price, as far as a damage of the customer is brought about purposely nor roughly carelessly or C4T is responsible a damage emerging the customer alone because of a service providers fault so far. C4T recommends the customer the conclusion of a travel accident and baggage insurance.
8.2 If C4T comes in the position of a contractual air carrier, so the liability resolves itself Guadalajara, as well as the Montreal agreement, after the regulations of the air traffic law as well as the international agreements of Warsaw and The Hague.
Hereby, the liability of the air carrier is limited by luggage in normally with death or bodily injury as well as for losses and damages.
8.3. Diving course and - programs
The travel participant explains through his/its registration that there is no misgivings medical wise against a participation in diving courses and programs. During the diving courses and - programs, to do the diving teachers and keepers consequence, is. Offences have the immediate exclusion without claim to repayment to consequence. Participants of diving programs must have the corresponding diving experience at their disposal. Is not re-reported in claim of taken diving performances.
9. Fits - visas - and health regulations
9.1 The statements about entry and health regulations in the price as well as information part are valid for European subjects at the time of the copy. The customer is taught complementary to the current stand through our distribution partners.
9.2 For member others finery, the responsible consulate gives information.
The resignation costs run performances at resignation per travel participants at estimated trips with accommodations, diving and the whole travel program in Cuba is:
Until 30th day a 25 percent of the travel price before travel commencement
From the 29th day until 22th day a 30 percent of the travel price before departure
From the 21th day until 15th day a 40 percent of the travel price before departure
From the 14th day until 07th day a 50 percent of the travel price before departure
From the 06th day until 02th day a 75 percent of the travel price before departure
From 01st day until the departure day 100 percent of the travel price
The resignation costs run per travel participants at Cruises and diving cruises:
Until 60 days a 50 percent of the travel price before travel commencement
From the 59th day until 30th day a 60 percent of the travel price before departure
From the 29th day until 14th day a 75 percent of the travel price before departure
From the 13th day on a 95 percent of the travel price before departure. One day before departure and no show on the day of departure 95 percent of the travel price.
Jurisdiction for all litigations is the company location of C4T.
ACTIVE TRAVEL & DIVING LTD.
International Dive & Travel Tours
120 A New Road
Belize City, Belize
Central America – The Caribbean
ACTIVE REISEN e.K. (Owner: W. Keller)
Brands of the Company: Cuba4Travel <> Cuba-Diving <> Dive-World <> Blue Diving
International Booking Office & Marketing Section
Active Travel - Cuba4Travel & Cuba-Diving
Luitpoldstrasse 48, D-91052 Erlangen - Germany
Tel.: +49 (0) 91 31 - 9706 771
Fax: +49 (0) 91 31 - 9706 773
Director: Jennifer Weber
Insurance & Risk Coverage
R+V Allgemeine Versicherung AG
Taunusstr. 1, 65193 Wiesbaden-Germany
Area of Application: Worldwide
Generali Versicherung AG
Adenauerring 7, 81737 München-Germany.
Area of Application: Worldwide
Our contacts and office in Cuba:
Office Havana: Tel.: +53 (0) 55650239
Maria Elena (English + Spanish), Mary Triny (Spanish + French), Dailyn (Spanish + German)
Roundtrips/ Private Tours/ Havana / Hotels/ Transfers Turmundo/ Islands/ Salsa Courses :
Office Tel.: 07835 1111 / 07835 3333 (English, Spanish, German)
Hotline: Tel.: 0533 727 10 (English + Spanish)
Roundtrips/ Islands/ Hotels/ Transfers Cubanacan Viajes/ Havana/ Dive Packages:
Havana-West Cuba: Jorge Luis Tel.: 0526 805 24 (English + Spanish)
Varadero-North Coast: Yoandis Tel.: 0529 647 65 (English + Spanish)
Holguin-East Cuba: Jorge Tel.: 0528 553 97 (English + Spanish)
Bicycle Tours/ Roundtrips/ Hiking Tours:
Hanssa Tel.. 07204 5433 (English + Spanish)
Mikel Tel.: 0528 133 79 (English + Spanish)
Hotline: Tel.. 0527 221 26 (English + Spanish)
Havana/ Cayo Largo/ Jardines de la Reina/ Divesafaris:
Pepe Tel.: 0528 637 29 (English + Spanish)
Ruxandra Tel.: 0528 618 18 (English + Spanish)
Juraco/Jardines de la Reina:
Casimiro Tel.. 0528 645 64 (English + Spanish)
Harito Tel.: 0528 086 79 / 0332 6659 (English + Spanish)
Port of Jucaro Tel.: 0339 8104 (Spanish)
Hotline Tel.: 0528 67000 (English + Spanish)
Isla de la Juventud/ Ruta de los Indios:
Maria Elena Tel.: 053 702235 (English+ Spanish)
Travel Agency South America & Caribbean
ACTIVE TRAVEL & DIVING LTD.
International Dive & Travel Tours
120 A New Road
Belize City, Belize
Central America - Caribbean
The agency terms and conditions and travel terms and conditions have been translated into English for information only. The German version is legally binding.